Every day, we see evidence that our strategy of building the most advanced CRE due diligence platform is gaining adoption across the CRE ecosystem. But at CREtelligent, great technology doesn’t come at the expense of good ol’ fashion face-to-face service. That’s because we hold true to our service model of “High Tech when you want it, High Touch when you need it.”
While technology allows us to expedite many aspects of due diligence faster and more easily, it is exceptional service that keeps a project moving forward when obstacles arise. That’s where CREtelligent shines bright and scores high (spoiler alert: we’ll be rolling out our most recent NPS results soon!).
But don’t take our word for it—here’s what our clients across the CRE ecosystem are saying.
We asked and you answered. What does CREtelligent do really well?
“Number one is the great service with our Account Manager and EPI Specialist. It is so important to be able to have this tremendous knowledge to get help and Ms. Floyd always delivered a wonderful service. I would highly recommend to anyone who is looking for an EPI specialist or 3rd party vendor to use for their lending institutions. THANK YOU”
— Title & Escrow Coordinator (Bank)
“Customer service is excellent. Our account representative, Agnes, is very helpful. The system is easy to use and quick to return results.”
— VP – Loan Operations Manager (Bank)
“Personal touch and service. So many vendors you lose touch with who your contact is because you never hear from them. I know who I can contact at CREtelligent for assistance and I know that I will get the guidance needed.”
— VP, Credit Administration (Bank)
“1 stop shop for environmental and valuation needs. I appreciate being on the platform.”
— VP of Commercial Credit (Credit Union)
“Communication each step of the process. I appreciate the thorough work verifying the location of the property at the beginning. Friendly staff and turnaround as agreed. I always recommend CREtelligent to others.”
— Executive Lending Assistant & Senior Lending Assistant (Bank)
“The ordering of appraisals, surveys, and environmental assessments is very easy via your platform, backed with a responsive rep for any questions or requests. I also use Radius a lot to map out where properties are, which then allows us to see if collateral is a single parcel or maybe several parcels. That is very useful for us in securing the correct collateral, and also when we look at loans to approve them.”
— Transaction Coordinator (Private Lender)
“Consistent data & very responsive customer service.”
— AVP – Environmental (Insurance)
“Responsiveness and professionalism.”
— Partner (retail owner)
“CREtelligent provides exceptional services, and are the only Team we use for our Due Diligence. Their team is professional, thorough, and incredibly knowledgeable. They take the time to explain everything in detail and answer all of our questions. They provide exactly what we need to make confident decisions. Their attention to detail and commitment to quality truly set them apart.”
— Vice President of Development (CRE Investment firm)
“Working with the team is always a pleasure. I have had a very positive experience working with you all. You guys are responsive, professional, and communicate throughout a project. Thanks for all you do!”
— Project Coordinator (engineering firm)
“Always very quick with proposals and responses and always willing to push items when deadlines get moved up!”
— Senior Associate, Acquisitions (CRE Investment firm)
“Customer service and response.”
— Senior Real Estate Paralegal (CRE law firm)
Five Years of Compounding Client Trust
CREtelligent’s NPS has climbed since 2022. Our 2026 NPS score will be coming soon!
About CREtelligent
If you’re a commercial real estate lender, law firm, investor, retail owner, or broker, you can harness the power of RADIUS and get the support you need, whether for a single commercial property, a portfolio acquisition, or the most complex of projects. Reach out to your CREtelligent representative if you’re not signed up, or visit the RADIUS page to learn more.
