A huge thank you to our clients who participated in our Fall 2025 NPS Survey. We’ve hit a new high this survey cycle, achieving a remarkable NPS score of 81. While we admit we had to pinch ourselves to be sure we were not dreaming, it is a testament to our total commitment to world-class customer service. It is a foundational pillar in our vision and one of our Core Values.
CREtelligent’s NPS Results from October 2025
National Industry Benchmarks
What’s a score without something to compare it to? We benchmark our NPS results against several similar industries to see how we stack up. With an NPS of 81, we’re about 30 points higher than our industry peers.
(source: SurveyMonkey.com, 9/30/2025, SurveyMonkey Industry Benchmarks)
We Hear You!
The NPS Survey also gives clients the ability to comment on their experience with CREtelligent. We regularly see client feedback come through speaking to the ease of using our RADIUS platform and the incredible service experience they’ve had with our team.
But let’s be honest. We also get some constructive feedback, and we take that to heart. We address each one, and the outcome is generally improvements with the platform or processes we can manage more smoothly for our clients. We love this feedback and use it to continue to improve our clients’ experience.
Feedback from the Survey:
“Estimates (quotes) and projects are on time. I’m always waiting on other providers for what seem like weeks on some deal”
“Great at communicating, always hit their deadlines, extremely reliable, and will always go the extra mile”
“For flood determinations, the results were almost instant which is very helpful! ”
“I love how easy it is to navigate the Radius and help is always there when needed”
“Communicates well and timely, understands sense of urgency and works well with customer ”
“Reports are easy to read and full of vital details”
“Your team is extremely responsive and able to address multiple projects concurrently”
“Product and process is clean, efficient, and reliable”
About CREtelligent.com. Commercial Real Estate Due Diligence. Simplified.
Gold River, CA-based CREtelligent opened its doors in 2015 as eScreenLogic, a Commercial Real Estate (CRE) environmental due diligence firm focused on desktop, RSRA, Phase I, and Phase II site assessments. In late 2020, eScreenLogic rebranded to CREtelligent to better reflect the company’s vision. Since then, the company has grown quickly and today provides the full spectrum of property due diligence services to commercial real estate professionals.
Media Contact: Gary Kulik | g.kulik@cretelligent.com
