Four years of relentless focus on client experience has taken our Net Promoter Score from 66 to a record 93.
What Is CREtelligent’s NPS Program?
Since 2022, CREtelligent has been measuring client loyalty through a formal Net Promoter Score survey conducted twice each year—once in the spring and once in the fall. This biannual program gives us a consistent, structured pulse on client satisfaction and helps us track progress, identify opportunities, and hold ourselves accountable to continuous improvement.
4-Year NPS Growth
The climb to 93 didn’t happen overnight. In 2022, CREtelligent’s NPS was 66—a solid foundation, but well short of where we knew we could be. Over four years, through deliberate investment in product, platform, and people, we grew that score by 27 points.
Comparing To Our Industry Benchmarks
Net Promoter Score (NPS) is the gold standard for measuring client loyalty—and a 93 is extraordinary by any measure. Scores above 70 are considered world-class. Our Spring 2026 result of 93 puts CREtelligent +49 points above Financial Services, +57 above B2B SaaS, and +29 above Consulting—the three categories most comparable to our business. Even against Insurance, which historically leads B2B NPS rankings at 80, we sit 13 points higher.
Sources: Retently 2026 NPS Benchmarks; Survicate 2025 NPS Benchmark Report (599 companies); Lorikeet 2026 Industry Benchmarks; Merren CX 2026 NPS Update. Compiled May 2026.
How We Got to 93
We attribute the increase in our NPS score to three interlocking pillars:
Smarter reports and tools. Clients told us they needed faster, cleaner, more actionable information. We delivered. With easy-to-read reports surfacing the data that matters most, enhanced mapping tools for complex multi-parcel properties, instant quotes before ordering, and portfolio-level asset monitoring so clients can track multiple properties without friction.
The RADIUS platform. RADIUS continues to advance as a true one-stop shop for commercial real estate due diligence—giving clients 24/7 cloud access to order, track, archive, and share more than 40 report types, covering environmental, condition, land, and valuation—all in one place.
A genuine partner mindset. Technology can take you far, but the factor clients mention most is how it feels to work with CREtelligent. Our philosophy—“Hi-tech when you want it, High-touch when you need it”—shows up in an experienced, client-centered team that treats every project with client-level urgency—from first order to final delivery. We scale with clients across multi-property portfolios without losing the attentiveness of a boutique firm.
Hi-tech when you want it. High-touch when you need it.™
What Our Score Means To You
A 93 score isn’t just a number; it’s a reflection of your feedback put into action. Every survey response shapes how we enhance our reports, our platform, and our service. When you tell us what’s working and what isn’t, we listen. Then we build.
An NPS of 93 reflects something more than client satisfaction—it reflects trust. Trust in the quality of our reports, the reliability of our platform, and the expertise of our people who show up when it counts. We’re proud of where we are, and we’re committed to the same relentless focus on our clients that got us here.
Want to hear what our clients are saying? Take a look at testimonials from our survey.
About CREtelligent
If you’re a commercial real estate lender, law firm, investor, retail owner, or broker, you can harness the power of RADIUS and get the support you need, whether for a single commercial property, a portfolio acquisition, or the most complex of projects. Reach out to your CREtelligent representative if you’re not signed up, or visit the RADIUS page to learn more.
